Priortitising Requirements
"Everything is important!" is perhaps the most common response given by our customers when asked
to prioritise their requirements - not really a very useful input to help us in our efforts to become
more customer focused. The reality is that while everything
is important, perhaps some
things are
more important than others.
Analytic Hierarchy Process, AHP
The Analytic Hierarchy Process provides a rigorous method to assist in this difficult process of prioritisation
and decision making. It is based around the concept of "pairwise" comparisons - it is easier to choose between
two items than the full list of options. By working through the list in pairs, comparing the relative importance
of each item, a matrix of comparisons is generated. With the application of some matrix mathematics (this is where
the Excel templates come in) a ratio prioritisation scale is generated. Unlike the typical ordinal scale (1 - low to 5 -high), this ratio scale is more appropriate
and mathematically correct when working with matrix diagrams such as used in the QFD process.
Excel Template
Why not experiment a bit with the methods using our Excel template? If you want to understand more about how
this method can be used in conjunction with other techniques such as Voice of Customer, QFD or decision making,
then please contact us and we would be very happy to discuss some training solutions in more detail.
You can download an Excel template for 3 to 15 parameters here......